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Contact Information: Robert Wright, 718 North 143rd Street, #104, Seattle, WA, 98133-6969
Phone: (206) 353-0629 / (206) 365-2236, email: Read. / Write.

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Virgin Australia. [Australia]

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Virgin Australia Customer Service Contacts
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Virgin Australia is part of the Virgin Group that was founded by Richard Branson in 2000. In 2011, the brand Virgin Australia was launched. In September, 2020, it was purchased by Bain Capital.

Responsiveness rating
rating
3/5

Virgin Australia often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.
What you need to know about Virgin Australia

The company responds to most customer complaints in a satisfactory manner.
how to resolve a problem with Virgin Australia

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address

56 Edmonstone Street
Bowen Hills
Brisbane, Queensland 4006
https://www.virginaustralia.com/us/en/
Phone Contacts

Main: +61 7 3295 3000
Customer Service: (855) 253 8021
Toll Free: (866) 810-7162
International: +61 7 3295 2296
Email Contacts

vabags@hallmark-aviation.com
Social Media Contacts

Facebook
Twitter
Executive Contacts

Complaints and Compliments Form

Primary Contact
Danielle Keighery
Chief Experience Officer
56 Edmonstone Street
Bowen Hills
Brisbane, Queensland 4006
danielle.keighery@virginaustralia.com

Secondary Contact
Stuart Aggs
Chief Operations Officer
56 Edmonstone Street
Bowen Hills
Brisbane, Queensland 4006
stuart.aggs@virginaustralia.com

Rob Sharp
Group Executive Virgin Australia Airlines
56 Edmonstone Street
Bowen Hills
Brisbane, Queensland 4006
rob.sharp@virginaustralia.com

Sharp is responsible for Virgin Australia Airlines including Inflight Experience, Ground Experience, Network Operations and Operations Services, Flight Operations, Engineering & Maintenance, Safety, Pricing, Network, Scheduling & Yield, Sales & Distribution, Alliances & Product and Business Transformation.

Chief Executive
Paul Scurrah
Managing Director and Chief Executive Officer
56 Edmonstone Street
Bowen Hills
Brisbane, Queensland 4006
paul.scurrah@virginaustralia.com

This contact was published on October 23, 2018 and updated on October 19, 2023.
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