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United Airlines Customer Service Contacts
make a correction
United Airlines is
an American airline based in Chicago.
Responsiveness rating
rating
3/5
United Airlines often
responds to customer feedback or third parties. Executives do
not try to hide from customers but they do not welcome direct
customer feedback and often reroute it to an assistant or to an
executive customer service department. Here's more information
about the Elliott Responsiveness Ratings.
What you need to know about United Airlines
We have received multiple
complaints regarding United Airlines. Passengers have reported
that they did not receive the credit that was promised when they
canceled their flights. Some passengers have incurred additional
costs due to United's alleged deception during the ticket purchase
process. Also, the airline refused to refund a sick customer.
Although, the airline promptly assisted another customer in fixing
their booking error.
How to resolve a problem with United Airlines
This guide on how to
solve a customer service problem will help you resolve most problems
with the company. You can also refer to the executive contacts
below or contact our advocacy team directly.
Note: If you’re
having customer service trouble, please use our proven methods
for fixing any consumer problem before contacting the company
directly.
Address
233 S. Wacker Drive
Chicago, IL 60606
https://www.united.com/en/us
Phone Contacts
Toll Free: (800) 864-8331
United Airlines, Inc.
PO Box 06649
Chicago, IL 60606-0649
United States
Email Contacts
CustomerCare@united.com
Customer Service Resources
United Airlines Baggage
Claim and Lost and Found
Central Baggage Service
– HDQLZ
P.O. Box 66140
Chicago, IL 60666-0140
Telephone: (800) 221-6903
web-baggage@united.com
Social Media Contacts
Facebook
Twitter
Executive Contacts
If you have direct-dial
numbers for any of these contacts, please let us know.
Primary Contact
Jamey Vincent
Senior Manager - Customer Care
233 South Wacker Chicago
Chicago, IL 60606
847-427-4015
Jamey.Vincent@united.com
Secondary Contact
Bryan Stoller
Vice President, Customer Care
233 S. Wacker Drive
Chicago, IL 60606
b.stoller@united.com
Chief Executive
Scott Kirby
Chief Executive Officer
233 S. Wacker Drive
Chicago, IL 60606
(847) 700-4000
scott.kirby@united.com
This contact was published
on November 20, 2014 and updated on December 10, 2023.
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