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Portugal Customer Service Contacts
TAP Air Portugal Customer Service Contacts
make a correction
TAP Portugal is the
flag carrier airline of Portugal headquartered at Lisbon Portela
Airport which also serves as its hub.
Responsiveness rating
rating
3/5
TAP Air Portugal often
responds to customer feedback or third parties. Executives do
not try to hide from customers but they do not welcome direct
customer feedback and often reroute it to an assistant or to an
executive customer service department. Here's more information
about the Elliott Responsiveness Ratings.
What you need to know about TAP Air Portugal
TAP is one of our most
complained-about airlines. The airline was slow to refund tickets
for flights canceled during the pandemic and often issued useless
vouchers as compensation.
How to resolve a problem with TAP Air Portugal
This guide on how to
solve a customer service problem will help you resolve most problems
with the company. You can also refer to the executive contacts
below or contact our advocacy team directly.
Note: If you’re
having customer service trouble, please use our proven methods
for fixing any consumer problem before contacting the company
directly.
Address
Edifício 25
do Aeroporto de Lisboa
Lisbon, Portugal 1700-008
https://www.flytap.com/en-us/
Phone Contacts
Customer Service: 1
(800) 221-7370
Toll Free: (800) 903-7914
International: +351 21 843 11 00
Baggage tracking: 1
(973) 624-6363
Email Contacts
talktoususa@tap.pt
Customer Service Resources
Complaints via fax
should be sent to: (973) 854-6829
Executive Contacts
Primary Contact
Fernanda Ottavio
Sales and Marketing Manager, North America
Edifício 25 do Aeroporto de Lisboa
Lisbon, Portugal 1700-008
973-854-6821
fottavio@tap.pt
Helena Barbosa 973-854-6832
Secondary Contact
Anabela Lopes
VP Customer Service
Aeroporto de Lisboa
Edificio 25 8 Andar
Lisbon, Portugal 1704-801
alopes@tap.pt
Chief Executive
Christine Ourmières-Widener
Chief Executive Officer
Aeroporto de Lisboa
Edificio 25 8 Andar
Lisbon, Portugal 1704-801
This contact was published
on August 29, 2015 and updated on November 28, 2023.
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