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Porter Airlines. [Canada]

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Porter Airlines Customer Service Contacts
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Porter Airlines is a small, privately owned, Canadian Airline founded in February of 2006. It serves 13 Canadian destinations, one of which is seasonal and 8 U.S. destinations, three of which are seasonal, all from its hub at Billy Bishop Toronto City Airport. Porter operates a fleet of 26 74 seat Bombardier Dash 8 Q400 turboprop aircraft.
Responsiveness rating
rating
3/5

Porter Airlines often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.
What you need to know about Porter Airlines

The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Porter Airlines

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address

Billy Bishop Toronto City Airport
Toronto, Ontario M5V 1A1
https://www.flyporter.com/en-ca/
Phone Contacts

Main: (416) 203-5100
Customer Service: (416) 619-8622
Toll Free: (888) 619-8622
Email Contacts

Baggage claim

email: ytz.baggage@flyporter.com

Lost and found email: lost.found@flyporter.com

Feedback form
Social Media Contacts

Facebook
Twitter
Executive Contacts

Primary Contact
Pier Ragone
Corporate and Customer Relations Director
Billy Bishop Toronto City Airport
Toronto, Ontario M5V 1A1
pier.ragone@flyporter.com

Secondary Contact
Michael Deluce
Executive Vice President and Chief Commercial Officer
Billy Bishop Toronto City Airport
Toronto, Ontario M5V 1A1
michael.deluce@flyporter.com

Debbie Hough
Senior Executive Assistant to the Executive Chairman and the CEO
Billy Bishop Toronto City Airport
Toronto, Ontario M5V 1A1
debra.hough@flyporter.com

Chief Executive
Robert Deluce
President and Chief Executive Officer
Billy Bishop Toronto City Airport
Toronto, Ontario M5V 1A1
robert.deluce@flyporter.com

Robert Deluce is the founder of Porter Airlinesa

This contact was published on July 13, 2016 and updated on December 16, 2023.
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