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Lufthansa Airlines. [Germany]
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Lufthansa Customer Service Contacts
make a correction
Lufthansa is the flag
carrier of Germany and the largest airline in Europe. It is the
parent company of Swiss International Air Lines, Austrian Airlines,
Brussels Air, Eurowings, Lufthansa City Line and Air Dolomiti.
Responsiveness rating
rating
2/5
Lufthansa Airlines
sometimes responds to customer feedback or third parties. Executives
try to hide from customers by using fake email addresses that
are routed to an executive assistant or customer service department.
Here's more information about the Elliott Responsiveness Ratings.
What you need to know about Lufthansa
Lufthansa is one of
the most complained-about airlines. When the airline does respond,
it is only to quietly resolve a problem without explanation. Problems
range from overcharges on tickets to arbitrary flight cancellation
fees as well as being unhelpful with a ticket issue. Lately, Lufthansa
has been slow to pay claims to which it has already agreed.
How to solve a problem with Lufthansa
Before contacting a
Lufthansa executive, we recommend sending an e-mail to customer.relations@lufthansa.com.
You will then receive a reference number or feedback ID. Once
you have received this reference number, if the matter is not
resolved you can refer to this in your correspondence with an
executive. While the executives do read their emails, they are
often very slow to respond.
Note: If you’re
having customer service trouble, please use our proven methods
for fixing any consumer problem before contacting the company
directly.
Address
Von-Gablenz-Straße
2-6
Cologne, Germany D 50679
https://www.lufthansa.com/us/en/homepage
Phone Contacts
Main: +49 (0)69 86
799 799 (Germany)
Toll Free: (866) 953-2294
Text telephone for
customers with hearing impairments: First dial 711 and then 800
645 3880 for relaying to the TRS
Telephone: +1 (516)
738-4422
Lufthansa Customer
Relations USA
1640 Hempsead Turnpike
East Meadow, New York 11554
Fax: (516) 296-9838
Email Contacts
customer.relations@lufthansa.com
Social Media Contacts
Facebook
Twitter
Executive Contacts
Primary Contact
Detlef Kayser
Airline Resources and Operation Standards
Von-Gablenz-Straße 2-6
Cologne, Germany D 50679
detlef.kayser@dlh.de
Chief Executive
Carsten Spohr
CEO
Von-Gablenz-Straße 2-6
Cologne, Germany D 50679
carsten.spohr@dlh.de
This contact was published
on February 14, 2015 and updated on December 18, 2023.
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