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KLM Airlines. [Netherlands]

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Home » KLM Royal Dutch Airlines Customer Service Contacts
KLM Royal Dutch Airlines Customer Service Contacts
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Koninklijke Luchtvaart Maatschappij, best known by its initials KLM, is the flag carrier airline of the Netherlands. KLM’s headquarters is in Amstelveen near its hub at Amsterdam Airport Schiphol. KLM operates scheduled passenger and cargo services to more than 130 destinations worldwide. It is the oldest airline in the world still operating under its original name.
Responsiveness rating
rating
3/5

KLM Royal Dutch Airlines often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.
What you need to know about KLM Royal Dutch Airlines

We receive many complaints about KLM Royal Dutch Airlines. Here's one where the airline charged a reader in euros instead of dollars. And here's a passenger who was left behind because there was no room for her dog.
How to resolve a problem with KLM Royal Dutch Airlines

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address

Amsterdamseweg 55
1182 GP Amstelveen
Amsterdam, Netherlands 1117 ZL
https://www.klm.com/
Phone Contacts

Main: +31 20 649 9123
Email Contacts

customer.care.uk@klm.com
refund.northamerica@klm.com
Customer Service Resources

Request a refund form
Social Media Contacts

Facebook
Twitter

The website states Facebook and twitter are the best ways to contact them.
Executive Contacts

Primary Contact
Maarten Stienen
COO and Managing Director
Amsterdamseweg 55
1182 GP Amstelveen
Amsterdam, Netherlands 1117 ZL
+31 6 12857149
maarten.stienen@klm.com

+31 20 649 4927

+31 20 648 9556

+31 20 649 4321

+1 866-434-0320

Secondary Contact
Erik Swelheim
CFO
Amsterdamseweg 55
1182 GP Amstelveen
Amsterdam, Netherlands 1117 ZL
+19147842000
Erik.swelheim@klm.com

+31 205707829

Miriam Kartman
Executive VP, Human Resources & Industrial Relations
Amsterdamseweg 55
1182 GP Amstelveen
Amsterdam, Netherlands 1117 ZL
+31 20 649 6698
miriam.kartman@klm.com

+31 206499123

Chief Executive
Marjan Rintel
President and Chief Executive Officer
Amsterdamseweg 55
1182 GP Amstelveen
Amsterdam, Netherlands 1117 ZL
marjan.rintel@klm.com

+31 20 648 8176

+31 20 649 3320

+31 20 649 3321

This contact was published on October 24, 2015 and updated on November 22, 2023.
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