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Contact Information: Robert Wright, 718 North 143rd Street, #104, Seattle, WA, 98133-6969
Phone: (206) 353-0629 / (206) 365-2236, email: Read. / Write.

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Hainan Airlines. [China]

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Hainan Airlines Customer Service Contacts
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Hainan Airlines is headquartered in Haikou, China. It is the largest privately owned air transport company and the fourth largest airline in terms of fleet size in the People’s Republic of China.
Responsiveness rating
rating
3/5

Hainan Airlines often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.
What you need to know about Hainan Airlines

We receive few complaints about Hainan Airlines. This customer witnessed some disgusting things on her flight.
How to resolve a problem with Hainan Airlines

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

18000 International boulevard, suite 1188
Seattle, WA 98188 USA

Phone: (206) 453-0280
Fax: (206) 242-1210

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address

HNA PLAZA, No.7 Guoxing Road
Haikou City, Hainan Province, China 570203
https://www.hainanairlines.com/CN/GB/Welcome
Phone Contacts

Main: +86 (898) 95339
Customer Service: (888) 688-8813
International: +86 (898) 95339

Fax: +86 (898) 66739960
Email Contacts

usaservice@hnair.com
customer.care@hnair.com
webetservice@hnair.com

Contact page
Social Media Contacts

Facebook
Twitter

They apparently do not address customer complaints via social media. It is recommended to us their email address instead.
Executive Contacts

Primary Contact
Joel Chusid
Executive director US
18000 International Boulevard
Suite 1188
Seattle, WA 98188
(206) 453-0276
joel@hnair.com

Secondary Contact
Hou Wei
Vice President
HNA PLAZA, No.7 Guoxing Road
Haikou City, Hainan Province, China 570203
houwei@hnair.com

Mou Weigang
Vice Chairman
HNA PLAZA, No.7 Guoxing Road
Haikou City, Hainan Province, China 570203
+86 089868877778
mouweigang@hnair.com

Chief Executive
Xie Haoming
CEO
HNA PLAZA, No.7 Guoxing Road
Haikou City, Hainan Province, China 570203
xiehaoming@hnair.com

This contact was published on October 22, 2015 and updated on November 18, 2023.
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