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Brussels Airlines. [Brussels]

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Brussels Airlines Customer Service Contacts
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Brussels Airlines is the flag carrier and largest airline of Belgium based and headquartered at Brussels Airport. Brussels Airlines is part of Lufthansa Group.
Responsiveness rating
rating
3/5

Brussels Airlines often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.
What you need to know about Brussels Airlines

The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Brussels Airlines

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address

100-102, Avenue des Saisons
Box 30
Brussels, Belgium B-1050
https://www.brusselsairlines.com/
Phone Contacts

Customer Service: 1 (866) 308-2230
Email Contacts

service.en@brusselsairlines.com
customerservice@brusselsairlines.com
Social Media Contacts

Facebook
Twitter
Executive Contacts

Primary Contact
Tilman Reinshagen
Chief Operating Officer
100-102, Avenue des Saisons
Box 30
Brussels, Belgium B-1050
+32 27541907
tilman.reinshagen@brusselsairlines.com

Alternative Tel: +32 27541907

Secondary Contact
Katleen Verbruggen
Head of Social relations
100-102, Avenue des Saisons
Box 30
Brussels, Belgium B-1050
+32 2 754 18 19
katleen.verbruggen@brusselsairlines.com

100-102, Avenue des Saisons
Box 30
Brussels, Belgium B-1050

Alternative email: kverbruggen@brusselsairlines.com

Alternative phone number: +32 27541907

Matteo Coppens (Secondary – tie with Katleen Verbruggen)

Passenger Recovery Officer bij Brussels Airlines

Brussels Airlines

Matteo.Coppens@brusselsairlines.com

mcoppens@brusselsairlines.com

+32 27541907

Chief Executive
Dorothea von Boxberg
Chief Executive Officer
100-102, Avenue des Saisons
Box 30
Brussels, Belgium B-1050
+32 27541907
dorothea.vonboxberg@dlh.de

This contact was published on November 18, 2015 and updated on November 15, 2023.
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