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British Airways Customer Service Contacts
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British Airways is the flag carrier of the United Kingdom and is based in London.
Responsiveness rating
rating
2/5

British Airways sometimes responds to customer feedback or third parties. Executives try to hide from customers by using fake email addresses that are routed to an executive assistant or customer service department. Here's more information about the Elliott Responsiveness Ratings.
What you need to know about British Airways

We get a lot of complaints about British Airways. They run the spectrum, from codeshare problems to involuntary downgrades. Also, the company lost this passenger's airline ticket. The airline has canceled the tickets of these passengers without notifying them. We know that when these complaints get to the right level at British Airways, they are resolved quickly.
How to resolve a British Airways problem

Check out our guide to booking and troubleshooting an airline ticket. Our executive contacts are responsive, as long as you are polite. After all, they're British.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address

British Airways Plc, Waterside
PO Box 365
Harmondsworth, UNITED KINGDOM UB7 0GB
https://www.britishairways.com
Phone Contacts

Main: +44 20 8738 5050
Customer Service: (312) 843-5794
Toll Free: (800) 247-9297

How to get through to an operator: press 3 for a representative.


Customer Service Resources

Customer Relations postal address

British Airways Customer Relations
2 Park Ave Suite 1100
New York NY 10016

Baggage claims
11 W 42nd St Fl. 24, New York, NY 10036-
8002

New booking or changes to existing booking:
877-428-2228
Monday – Friday, 7am – 3pm
Saturday and Sunday, 7am – 3pm: Eastern Standard Time (EST)

Contact the British Airways North America Refunds Department if your ticket was issued in the United States, Canada or Bermuda and you are not able to process your refund online.
Fax: +1 212 251 6711

(for sending copies of documents or receipts)
Please do not send multiple faxes for the same enquiry, as this can slow down response times.

British Airways Customer Relations
11 West 42nd Street
24 th Floor
New York, NY 10036
Social Media Contacts

Facebook
Twitter
Executive Contacts

Primary Contact
Calum Laming
Chief Customer Officer
British Airways Plc, Waterside
PO Box 365
Harmondsworth, UNITED KINGDOM UB7 0GB
Calum.Laming@ba.com

Secondary Contact
Ian Blackman
VP Airports East USA, Latin America and the Caribbean
British Airways Plc, Waterside
PO Box 365
Harmondsworth, UNITED KINGDOM UB7 0GB
Ian.Blackman@ba.com

Rene de Groot
Chief Operating Officer
British Airways Plc, Waterside
PO Box 365
Harmondsworth, UNITED KINGDOM UB7 0GB
Rene.degroot@ba.com

Chief Executive
Sean Doyle
Chief Executive Officer
British Airways Plc, Waterside
PO Box 365
Harmondsworth, UNITED KINGDOM UB7 0GB
011 44 20 8738 5050
Seanl.Doyle@ba.com

This contact was published on November 27, 2014 and updated on December 18, 2023.
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