Travel Ready: [To Home]
Contact Information: Robert Wright, 718 North 143rd Street, #104, Seattle, WA, 98133-6969
Phone: (206) 353-0629 / (206) 365-2236, email: Read. / Write.

---

Airlines - Contact Page:

- CONTACT LINKS -
Asiana. [South Korean]

Skip to content
Elliott Report

Elliott Report

Home » Asiana Airlines Customer Service Contacts
Asiana Airlines Customer Service Contacts
make a correction

Asiana Airlines, Inc. was established in 1988 and is one of South Korea’s two major airlines. Asiana has its headquarters in Seoul. It is a member of Star Alliance. Its subsidiaries are Asiana IDT, Air Busan, and Air Seoul.
Responsiveness rating
rating
3/5

Asiana Airlines often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.
What you need to know about Asiana Airlines

The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Asiana Airlines

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address

Asiana Town
443-83, Ojeong-ro
Gangseo-gu, Seoul 07505
https://flyasiana.com/
Phone Contacts

Main: +82 1588-8000
Customer Service: +1-800-227-4262

US Reservation Center, 3530 Wilshire Blvd. STE 1700, Los Angeles, CA 90010, fax +1-213-380-1710

alternative number +82 2 2669 1166
Email Contacts

hyung@flyasiana.com

https://flyasiana.com/C/US/EN//customer/voc
Customer Service Resources

https://flyasiana.com/C/US/EN//customer/voc
Social Media Contacts

Facebook
Twitter
Executive Contacts

Primary Contact
Ellen Kim
Senior Manager Customer Relations
3530 Wilshire Blvd
Ste 1700
Los Angeles, CA 90010
hyung@flyasiana.com

asianacs@flyasiana.com
Asiana Town
443-83, Ojeong-ro, Gangseo-gu
Seoul 07505, Korea

Secondary Contact
Hyomin Lee
Assistant Manager Customer Relations
Asiana Town
443-83
Ojeong-ro Gangseo-gu, Seoul 07505
hmlee07@flyasiana.com

Eunchul Kim
Manager Customer Relations
443-83
Ojeong-ro Gangseo-gu
, Seoul 07505

Chief Executive
Won Yoo-Seok
Chief Executive Officer
Asiana Town
443-83, Ojeong-ro
Gangseo-gu, Seoul 07505
won.yoo-seok@flyasiana.com

This contact was published on April 27, 2019 and updated on November 15, 2023.
Related Posts
post_img
My Expedia credit expired before I could use it. Now what?
What's Your Problem?

The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. If you need help with any problem, please contact us through this form. We’re always here to help.
Get Help
Company Contacts

We publish the names and emails of customer service managers. Check out our directory.

Uber
Lyft
Paypal
Amazon
Airbnb
See all contacts
Subscribe to our free newsletter

Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. You’ll also connect with other readers who want to make the world a better place.
Name(Required)
Email(Required)
Please confirm you're human
Most Popular
In 2024, hotel guests' desires have shifted. Gone are the days of hidden fees and minimal services. As we delve into the evolving landscape of hotel amenities, we uncover a surprising trend towards transparency and essential comforts. This article explores these changing preferences, revealing what guests truly value.
Which hotel amenities do you really want? You won’t believe it!
Ling Lu Yamaki navigated a $28,000 timeshare entanglement with Hilton Grand Vacations after feeling misled. Her journey uncovers the intricacies of timeshare agreements, the importance of consumer rights, and the unexpected twists in resolving such disputes. This tale serves as a cautionary lesson for anyone considering or trying to exit a timeshare.
How do you get out of a $28,000 timeshare mistake? Definitely not like this
When Robert Zuercher questioned a seat upgrade on his Frontier flight, he never expected the shocking chain of events that followed.
Kicked off my flight for being disruptive — does Frontier Airlines owe me anything?
Is your airline ticket illegal?
Travelers are breaking this rule for a cheaper flight. Should you?
Ultimate Guides
Happy holiday travel.
Here’s your ultimate guide to holiday travel in 2023
Travel food basics: How to eat better when you travel.
Eat this! The ultimate guide to travel food
How to find the best luggage.
Here’s how to buy the best luggage for your next trip
Travel prices are falling like leaves on a late October afternoon in Martha's Vineyard. No question about it, this autumn will be a great time to travel -- it always has been.
Here’s your ultimate guide to fall travel in 2023
Advocacy
When Don Kelly triumphs in a credit card chargeback, he unexpectedly faces an Uber ban. His odyssey through automated customer service and complex policies highlights the intricate battle between consumer rights and corporate rules in today's technology-driven world.
Uber banned him after he won a credit card chargeback. Is that allowed?
Michael Lavender faced a frustrating ordeal with Barcelo Maya Palace Resort over a nonrefundable hotel booking. After canceling his original reservation and rebooking a cheaper room, he struggled for four months to get a refund of $1,692. Despite promises from various agents, the refund process proved lengthy and complex, highlighting the risks of nonrefundable hotel reservations and the importance of persistence and self-advocacy in resolving such issues.
Oh no! Will I ever get my money back from Barcelo?
Airline mergers often lead to higher fares and reduced service quality. As major carriers like Alaska and Hawaiian Airlines consider merging, passengers like Eloisa Hife express deep concerns. With the government stepping in and consumer groups rallying, there's a growing call for public action to protect competition and consumer rights.
Yes, you can stop these airline mergers. Here’s how
Lynn Best had the absolute worst time when she flew from Seattle to Rome on Condor Airlines recently. Her airline made her pay for her plane tickets twice. Now she's trying to get a refund and wants to know: Is it legal for an airline to charge you twice for the same ticket and then keep your money?
Can an airline charge you twice for the same ticket?
More from Elliott Confidential

Santiago Confidential: What to do before you leave
January 6, 2024
by Christopher Elliott
In this episode: It's our last week in Chile's capital. Here's what we're planning. (Recorded 1/6/24 in Santiago, Chile.)
Are you afraid to fly?
January 5, 2024
by Christopher Elliott
The sight of Japan Airlines flight 516 engulfed in flames is making some rethink their travel plans. Are you?
You absolutely have to see these 12 places in 2024
January 1, 2024
by Christopher Elliott
I traveled around the world in 2023. Here are the destinations I recommend.
Andes Confidential: Happy New Year from San Alfonso, Chile
December 31, 2023
by Christopher Elliott
In this episode: Our favorite places of 2023 and where we plan to go next year (recorded 12/30/23 in Santiago, Chile).
We really need to stop these airline mergers
December 24, 2023
by Christopher Elliott
Combining Alaska Airlines and Hawaiian Airlines, and JetBlue Airways and Spirit Airlines, is a terrible idea. Here's how you can stop it.

What’s Your Problem?

If you have a consumer problem, please contact our team at Elliott Advocacy through this form. We’re always here to help. Our help is free.
Get Help
Our Newsletter

Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Did we mention it's free?
Sign Up
What's This Site?

The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers.
Join Us
Follow Us
© 2023 Elliott Report