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American Airlines Customer Service Contacts
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American Airlines is a U.S. air carrier based in Fort Worth, Texas.
Responsiveness rating
rating
2/5

American Airlines sometimes responds to customer feedback or third parties. Executives try to hide from customers by using fake email addresses that are routed to an executive assistant or customer service department. Here's more information about the Elliott Responsiveness Ratings.
What you need to know about American Airlines

American has had a consistent reputation when it comes to customer service -- consistently bad. The service problems range from inflexible policies to late refunds. Sometimes, customers even end up at the wrong airport. Although it is trying to improve, American has a long way to go. The company downgraded these customers, but they still had to struggle to get a refund for the difference. Also, this customer can't use their credit.
How to resolve a problem with American Airlines

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address

1 Skyview Drive
Fort Worth, TX 76155
https://www.aa.com/
Phone Contacts

Main: (682) 278-9000
Toll Free: (800) 433-7300

AAdvantage Customer Service: 1-800-882-8880
hours: 9:00 a.m. – 5:30 p.m. (CT) Monday – Friday

Reservations and ticket changes
Flights Within the U.S. and Canada
(800) 433-7300

Customer relations fax number: (480) 693-2300
Customer Service Resources

Customer relations online email form
Social Media Contacts

Facebook
Twitter
Executive Contacts

Primary Contact
Alison Taylor
SVP & Chief Customer Officer
1 Skyview Drive
Fort Worth, TX 76155
alison.taylor@aa.com

Alternative: actaylor@aa.com

Secondary Contact
Ron DeFeo
Executive Vice President, Chief Communications and Marketing Officer
1 Skyview Drive
Fort Worth, TX 76155
ron.defeo@aa.com

Alternative: ronald.defeo@aa.com

David Seymour
Chief Operating Officer
1 Skyview Drive
Fort Worth, TX 76155
david.seymour@aa.com

Chief Executive
Robert Isom
CEO and Chief Recruitment Officer
1 Skyview Drive
Fort Worth, TX 76155
robert.isom@aa.com

robert@aa.com

robertisom@aa.com

This contact was published on November 19, 2014 and updated on December 6, 2023.
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