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Air New Zealand Customer Service Contacts
make a correction
Air New Zealand is
the national airline of New Zealand. Based in Auckland, the airline
operates flights to domestic and international destinations in
and around the Pacific Rim and the United Kingdom.
Responsiveness rating
rating
4/5
Air New Zealand almost
always responds to customer feedback or third parties. Executives
do not try to hide from customers and welcome direct customer
feedback, often getting directly involved in a resolution. Here's
more information about the Elliott Responsiveness Ratings.
What you need to know about Air New Zealand
We occasionally hear
from unhappy Air New Zealand customers. Usually, they have a problem
with a ticket refund.
How to resolve a problem with Air New Zealand
Don't be afraid to
ask an executive if you have a problem. Air New Zealand's fast
response times have earned it one of the highest ratings among
airlines.
Note: If you’re
having customer service trouble, please use our proven methods
for fixing any consumer problem before contacting the company
directly.
Address
185 Fanshawe Street
Auckland 1142, New Zealand 2105
https://www.airnewzealand.com/
Phone Contacts
Main: +64 800 737 000
Customer Service: 1-800-262-1234
Toll Free: 1-800-242-3038
International: +64 (0)9 366 2929
Baggage services: 1-866-767-2247
press 8
Fax: +64 (0)9 256 3531
Email Contacts
flightcomment@airnz.co.nz
Company Contact Form
Social Media Contacts
Facebook
Twitter
Executive Contacts
Primary Contact
Leanne Geraghty
Chief Customer and Sales Officer
185 Fanshawe Street
Auckland 1142, New Zealand 2105
+64-21 529 864
Leanne.Geraghty@airnz.co.nz
Secondary Contact
Richard Thomson
Chief Financial Officer
185 Fanshawe Street
Auckland 1142, New Zealand 2105
richard.thomson@airnz.co.nz
185 Fanshawe Street
Auckland 1142, New Zealand 2105
Or you may use this
email to reach his assistant: megan.duthie@airnz.co.nz
Chief Executive
Greg Foran
Chief Executive Officer
185 Fanshawe Street
Auckland 1142, New Zealand 2105
greg.foran@airnz.co.nz
This contact was published
on January 4, 2017 and updated on November 13, 2023.
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