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Customer Service Contacts
Air France Customer Service Contacts
make a correction
Air France is the French
flag carrier headquartered in Tremblay-en-France. It is a subsidiary
of the Air France-KLM Group. U.S. customer service inquiries are
often deferred to its SkyTeam global alliance partner, Delta Air
Lines.
Responsiveness rating
rating
2/5
Air France sometimes
responds to customer feedback or third parties. Executives try
to hide from customers by using fake email addresses that are
routed to an executive assistant or customer service department.
Here's more information about the Elliott Responsiveness Ratings.
What you need to know about Air France
Air France has a pile
of complaints. It wasn't just extremely slow to refund customers
during the pandemic. It also plays games with customers, canceling
flights and then refusing to refund them. Air France has also
rejected our efforts to meet and find a way to reduce the number
of complaints.
How to resolve a problem with Air France
We have tested the
emails on this page. However, we believe some of these contacts
are manually bouncing emails to customers, giving the appearance
that they have an incorrect address. This has earned Air France
a lower responsiveness rating. Check out our guide to booking
and troubleshooting an airline ticket. Don't forget to consult
EC 261 for your consumer rights.
Note: If you’re
having customer service trouble, please use our proven methods
for fixing any consumer problem before contacting the company
directly.
Address
45 rue de Paris 95
747 Roissy CDG
Cedex , France
https://www.airfrance.us/
Phone Contacts
Main: (+33) 1 41 56
78 00
Toll Free: 1-800-237-2747
Email Contacts
contact.en.us@airfrance.fr
Social Media Contacts
Facebook
Twitter
Executive Contacts
Primary Contact
Alexandre Boissy
Executive Vice President and Corporate Secretary
45 rue de Paris 95
747 Roissy CDG
Cedex , France
alexandre.Boissy@airfrance.fr
Secondary Contact
Catherine Villar
Executive Vice President In-Flight Services
45 rue de Paris 95
747 Roissy CDG
Cedex , France
catherine.villar@airfrance.fr
Chief Executive
Anne Rigail
45 rue de Paris 95
747 Roissy CDG
Cedex , France
anne.rigail@airfranceklm.fr
This contact was published
on March 4, 2015 and updated on November 13, 2023.
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