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Air China. [China]
Home » Air China Customer
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Air China Customer Service Contacts
make a correction
Air China is the flag carrier of
China. They are a member of the Star Alliance. The airline’s
primary hub is at Beijing Capital International Airport (PEK),
with secondary hubs at eight airports elsewhere in China.
Responsiveness rating
rating
3/5
Air China often responds to customer
feedback or third parties. Executives do not try to hide from
customers but they do not welcome direct customer feedback and
often reroute it to an assistant or to an executive customer service
department. Here's more information about the Elliott Responsiveness
Ratings.
What you need to know about Air China
The company responds to most customer
complaints in a satisfactory manner.
How to resolve a problem with Air China
This guide on how to solve a customer
service problem will help you resolve most problems with the company.
You can also refer to the executive contacts below or contact
our advocacy team directly.
Note: If you’re having customer
service trouble, please use our proven methods for fixing any
consumer problem before contacting the company directly.
Address
Xidan Civil Aviation Building
Chang'an West Street,
No. 15
Beijing, China 100031
https://www.airchina.us/US/GB/Home
Phone Contacts
Main: +86 (10) 95583
Customer Service: (212) 371-9898
Toll Free: (800) 882-8122
Email Contacts
customer_relations@airchina.com
airchina-us@airchina.com
Customer Service Resources
US address:
350 Fifth Ave., suite 6905
New York, NY 10118
Social Media Contacts
Facebook
Twitter
Executive Contacts
Primary Contact
Zhihang Chi
Vice President & General Manager
Los Angeles, CA
zchi@airchina.us
zchi@airchina-americas.com
Secondary Contact
Yuelong Zhou
General Manager
Xidan Civil Aviation Building
Chang'an West Street,
No. 15
Beijing, China 100031
yzhou@airchina.us
Chief Executive
Mr. Cai Jianjiang
President, Deputy Party Secretary of China National Aviation Holding
Company and Chairman of Air China Limited
Xidan Civil Aviation Building
Chang'an West Street,
No. 15
Beijing, China 100031
This contact was published on March
31, 2016 and updated on November 13, 2023.
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