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AirAsia Customer Service Contacts
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AirAsia is a Malaysian low-cost airline headquartered near Kuala Lumpur, Malaysia. It is the largest airline in Malaysia by fleet size and destinations, and Asia’s largest low-cost airline by passengers carried and jet fleet.
Responsiveness rating
rating
3/5

AirAsia often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.
What you need to know about AirAsia

Although we haven't published a lot of AirAsia cases, we hear from passengers frequently. Their complaints are typical for discount airlines -- small seats, high fees, impersonal service. Here's a recent case involving an AirAsia ticket purchased through an online travel agency. Our team has also flown on AirAsia numerous times, and we are unhappy that our luggage costs more to fly than the base airfare.
How to resolve a problem with AirAsia

Check out our free guide to buying airline tickets.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address

RedQ, Jalan Pekeliling 5,
Lapangan Terbang Antarabangsa Kuala Lumpur (klia2)
64000 KLIA
Selangor Darul Ehsan, Malaysia
https://www.airasia.com/
Phone Contacts


Social Media Contacts

Facebook
Twitter
Executive Contacts

Primary Contact
Sanjay Kumar
Chief Operating Officer
RedQ, Jalan Pekeliling 5,
Lapangan Terbang Antarabangsa Kuala Lumpur (klia2)
64000 KLIA
Selangor Darul Ehsan, Malaysia
sanjaykumar@airasia.com

Secondary Contact
Frank Bateman
Head of Customer Care
RedQ, Jalan Pekeliling 5,
Lapangan Terbang Antarabangsa Kuala Lumpur (klia2)
64000 KLIA
Selangor Darul Ehsan, Malaysia
frankbateman@airasia.com

Benymin Ismail
Chief Executive Officer AirAsia X
RedQ, Jalan Pekeliling 5,
Lapangan Terbang Antarabangsa Kuala Lumpur (klia2)
64000 KLIA
Selangor Darul Ehsan, Malaysia
benyaminismail@airasia.com

Chief Executive
Tan Sri Tony Fernandes
AirAsia Group CEO
RedQ, Jalan Pekeliling 5,
Lapangan Terbang Antarabangsa Kuala Lumpur (klia2)
64000 KLIA
Selangor Darul Ehsan, Malaysia
tonyfernandes@airasia.com

This contact was published on September 3, 2016 and updated on November 15, 2023.
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