Amtrak, like much of the travel industry, uses
incentives to attract customers to use their services through
the use of Points under their specific program and under guidelines
that they set. All of this is performed through a third party
known as Amtrak Guest
Rewards [AGR]. While the program appears to be great on the
surface with their zones indicating that you could go from Seattle
to El Paso, Texas on one point redeemed ticket, looking into it
further and you will find that this simply is not so.
Points are accumulated for customers through train travel
taken by Amtrak passengers as well as through Amtrak Guest Reward
partner programs in which they have enrolled. Each program has
their own set of rules and regulations from which will either
generate or will allow what is generated within their program
to be converted over to Amtrak Guest Reward Points.The value
for points redeemed will vary widely, so use them wisely.
If getting the greatest value for the point is your objective,
then you might consider using them when redeeming for Sleeper
Car Accommodation aboard an Amtrak train. Always be aware of
promotions that offer to Double or Triple points earned during
a promotion period and learn to capitalize on them. They can really
help you build up a Point Balance.
As of January 1, 2005 AGR has implemented a
policy that states that there will be a minimum of 100 points
set for any Train Ticket issued to Amtrak passengers. Amtrak will
not allow anyone to simply purchase Points within their programs,
but if you can find a low price ticket, let's say ... to the next
town and where you can purchase the ticket for $5.00 each way,
then for each $1.00 (in this example) you would be getting 20
AGR points instead of 2 AGR points per dollar spent when the ticket
price exceeds $50. Click
Here, for more information.
Furthermore, while more expensive per ticket, a reservation can
be broken into multiple tickets referred to as Point-To-Point
destinations [PTP]. Each ticket would qualify for this 100 AGR
point minimum and along with any other Special Program in which
you participate. Sometimes a Special Program will allow points
collected during a period of time or on a specific train ridden
to be Doubled or sometimes even Tripled. When this happens it
would mean that the 100 point minimum would be Doubled or Tripled.
Now this 100 point minimum would result in 200 or 300 points being
issued. This would translate into 30 or 60 points for the same
$1.00 of expense. These are some very important considerations
you should make when you plan to book an Amtrak train trip.
These tickets are generally for much shorter distances and will often times have a higher miles per dollar spent. The price of the ticket can vary widely as well, but some of the increase can be offset by Discounts for which you may qualify such as a Special Promotion in addition to a Discount you would get for Being over 65, or with a Disability. While you can not get two discounts for being over 65 and with a disability, you can get two discounts for being either older than 65 or for being with a disability while at the same time participating in a Special Promotion that may offer a 15% discount when purchased during a promotion. Keep in mind that generally when there are multiple discounts they will often be different kinds of promotions; a Bonus Point promotion added to a Price Discount promotion. It is not unconcievable that they could offer different Bonus Point combinations to promote the use of Online Booking to register the Reservation and to promote the use of Quik-Trak machines as a means for picking up the tickets at the train station.
While each discount might be 15 percent, they are applied separately to the price of the ticket. For example, if the normal price of a train ticket was for $100 and you applied your Handicap Discount of 15%, your train ticket would now be $85.00 [100-(100 x .15)]. If the Special Promotion was a 10 discount this discount would be applied to the now $85 price of the ticket making it now $76.50 [ 85-(85 x .10)]. This would mean an actual savings of 23.5% over the normal price of the ticket price of $100.00.
For those looking for ways to increase the
AGR Point Totals in their account in the quickest amount of time
you might consider riding a specific train at a specific time
of the day. At the time of this web page's creation Amtrak was
offering a Triple Bonus for all travel done through November 30,
2005 for those riding aboard the Empire Builder. For those traveling
small distances that would mean a quick 300 points once the Bonus
Points were applied. These Bonus Points will not count towards
the reaching of any Select status, however. Only the original
points from the ticket price and taking into account its' minimums
set forth in the AGR program would apply to this Select status.
In my specific situation I was riding from Seattle, Washington
to Edmonds, Washington and my train train price after the applicable
discounts had been applied only came to $5.06. For this price
I was getting 100 minimum AGR points (which would be applied to
my Select Status point balance) and additional 200 AGR points
(for participating in the Empire Builder promotion). The train
trip would only take about 30-45 minutes in length, and I was
able to find convenient public transportation to get me back home.
Two weeks later I chose to extend my same train trip to Everett
while getting separate tickets; Example: Seattle - Edmonds ticket,
and Edmonds - Everett ticket. By going to Everett, Washington,
on the same train at the same time I was now earning 600 points
per trip, because it constituted as two ticket trips. [Please Note:
As of May 17, 2006, each ticket must now be on DIFFERENT
TRAINS in order to continue to qualify for these second trip segments].
Each week during the month of November I would be earning 4,200
AGR points at a cost of approximately $35.42 [ $5.06 x
7 ] + $34.65 [ $4.95 x 7 ] for the week for simply adjusting
how I would travel home.
Now the funny part to all of this is that only after many train
reservations had been made this way did one Supervisor say that
this was not allowed. Why is it not allowed since you are paying
a higher price per ticket? All the same, after explaining what
I was trying to do with regard to increasing my "Select"
points for qualification purposes, all of my tickets desired for
the month of November, 2005 were issued and the points collected.
Since I like using my AGR points for Amtrak Sleeper CarTrain Travel,
if I rode in an Econo-Sleeper over a One Zone region from Seattle,
Washington to El Paso, Texas if I were to extend this analogy
farther, a 15,000 AGR point balance could be earned to redeem
for this one-way econo-sleeper car trip that would otherwise cost
me .approximately $1,163.00 in 25 days of one-way train travel
and would cost me $253 for the train travel between Seattle and
Everett during such a Triple Points promotion. This Sleeper Car
train trip would require a one day Lay-over in Las Angeles, California
and would continue on the very next train that would leave for
El Paso, Texas. If you redeem for such a trip when there is a
discount on the points required, it could be as few as 12,000
AGR points. As you can see in this example by thinking ahead and
with a little creative thought you could really maximize the benefit
of the AGR points you collect and later use.
And Now for the bad
news! Amtrak
Guest Rewards program may try to deny your desired train travel
by saying things like: "To go from Seattle to El Paso will
constitute as two trips, because you will need to transfer to
a second train. Their maps do not provide full disclosure of how
each train will constitute as a single trip or that to get to
some destinations will require you to transfer to a second train
and therefore require more points in order to make such a reservation.
Their program is therefore very misleading to those who may want
to redeem their points for a long train trip. They may try to
say that if you have to wait for a second train and it takes a
number of hours to wait for the second train segment to begin
that it will constitute as a second trip. All of these practices
only serve to undermine the actual benefit of the points you may
wish to use. If this happens to you and you still want
to get the greatest available value in that situation, then CONSIDER
THIS as an alternative idea. Begin your Sleeper Car train
trip in Los Angeles, California on Train 442 and ask to travel
to Chicago, Illinois. This train will only service three days
a week, but as it is the same physical train that continues from
San Antonio, Texas to Chicago there would be no transferring to
the second train. This train trip will last very close to
a full three days aboard the train.
Another bit of bad news... may come if AGR tries to promote an Online
Booking promotion as their system has not been designed
to accommodate the handling of special instructions often times
needed to be place on the train's manifest in order to provide
the best service for the handicap passenger. This manifest is
a sheet of paper that the conductor of the train gets that informs
them of who are boarding the train, when and where they will be
scheduled to board the train and may include additional information
such as special dietary needs or the needing of Red Cap service
when arriving at a destination point. In their effort to prepare
for handicap needs on the train they have not been able to overcome
(though I do not believe they have actively tried) linking the
profile information of a customer to the ticket pricing strata
or to alert Amtrak's Customer Service that a follow-up call may
be needed. One factor that does justify their concerns is the
fact that their Handicap Car is intended for people with mobility
issues. Are they able to climb the stairs to gain access to the
rest of the train? Not all handicaps involve blindness, and so
they could still type their own needs in their own words.
To one of Amtrak's Customer Service Agents I suggested that an
option be added to their discount stratas for handicap passengers,
like they have for the Senior Citizen rider, that would provide
the handicap ticket rate information (which would be the same
as the Senior Citizen rate), and if a voucher is used from past
paid tickets that a link be able to access the credit card information
on which tickets might have been charged and the date of charge.
They could even provide the actual ticket numbers that were never
used. They could even link into a database that could be able
to verify whether a passenger was actually handicapped.
I am very leery about relying on their willingness to grant me
bonus points under such conditions because there is no assurance
of how they will respond to such a request and it does not seem
to appear in their Terms and Conditions either. As it is they
already stipulate who a promotion can be given when it comes through
an email message from Amtrak. What other exclusions might they
try to impose on a passenger later on who acts in good faith?
When I had learned of one of their Online Booking promotions and
had registered for the promotion I had already purchased a series
of tickets. When I had suggested that I cancel the reservation
and rebook through the Amtrak.Com website, they said "No.
Continue doing what you have been doing.". Amtrak's Internet
people would say "Book Online using the Senior Citizen tab,
and then call up the Amtrak Guest Reservation people and they
could rebook it. In my case for the month of this promotion, this
would mean tying up their system while I give them potentially
62 reservation numbers since I purchased two tickets for each
day of the month.
While it is becoming more difficult to get
a long trip pieced together using AGR Points, it can still best
be done best using the following rout which I plan to schedule
in the next few weeks. The trip inside the Sleeper Car will be
about 72 hours.
I will ride in Coach from Seattle to Los Angeles; price near $75
with my 15% Handicap Discount applied. The next morning I will
then pay $92 to go by Coach for 17 hours of this trip on the Texas
Eagle train that leaves 3 times a week to El Paso, Texas. From
this point on I will use 15,000 AGR Points for Sleeper Car and
Meals for the next 3 Days, 2 Hours of travel getting me into Chicago
and continuing on to Wolf Point, Montana. From here it will cost
another $97 to return to Seattle, Washington. While the AGR portion
of the trip will be the same distance as going from Los Angeles
to Chicago, By going by this rout I will be saving 5,000 points
that can be applied to my next trip. Because I would be traveling
First Class I would also be given Full Access to Chicago's Union
Station's "Metrolounge" a lounge that provides Internet
Access, a series of pay phones, Television viewing, convenient
Rest Rooms, and access to free Sodas, Fruit Juice, Tea and Coffee
during the time waiting for the next trip. This privilege will
exist for anyone arriving to or departing from the Union Station
of Chicago.
This Select Status is an added incentive to
frequent train travelers and offers an added bonus of 25% or 50%
more AGR points for Select Plus members earned in the qualifying
period beginning in the second month of the following year. While
it was more difficult to justify spending the money to travel
on Amtrak to obtain the needed Select Plus Points, this was lessened
in reaching the Select Plus status for the following year.
Once again I was able to capitalize on one of Amtrak's special
promotions even better than than the Triple Point Bonus program
offered a few months prior. I was now receiving the 100 base points
for each of my 2 Point-To-Point tickets; I was now receiving the
50 Select Plus bonus points and now their Special Promotion was
offering 250 bonus points for Online Booking per ticket. All together
now I would be getting an additional 200 points (or 800 points)
for each day's worth of travel over the prior year's special promotion.
The Online Booking portion for this promotion would be given at
the conclusion of the promotion in the following month. It is
worth maintaining the Select Plus status if you are able to reach
that status and the benefit could be substantial depending on
how much traveling you do that following year.
From qualifying for the Select Plus status from the prior year's
train travel I was now receiving an additional 100 points for
an hour's amount of commuter travel back home, and would continue
to receive this benefit as long as I was able to accumulate the
same 10,000 AGR point for each subsequent year's travel with Amtrak.
Amtrak Guest Rewards has added some Partners
that can also help you add to your account balance. Among them
are MBNA M/C Credit Card program [ (800) 421-2110 ] and Trip
Rewards, a program that addresses a fairly large number of
hotel chains as well as providers of car rental services. When
using this program I highly recommend that you collect their Trip
Reward Points initially and wait until you reach their 8,000 Trip
Reward point balance. As they are earned 10 points per $1.00 expense
paid or $800 to reach this 8,000 point balance, they can be redeemed
for 3,200 AGR points or 4 AGR points per $1.00 expense paid. If
you use the MBNA M/C AGR credit card to pay for these services
it could add an additional 1 point per $1.00 spent to your AGR
point balance.
Imagine using the ease and inexpensive ways of earning Points
through the Amtrak Guest Rewards program! I have shown how points
can be accumulated quickly through their Double and Tipple programs
and when Amtrak Guest Rewards has placed a minimum point value
to each train ticket. Can you purchase a plane ticket for $5.00
and earn 100 Air Miles instantly and maybe given an additional
250 Bonus Points for the same ticket's worth of travel? Well,
it may be cheaper to use those Rail Miles for Air Miles instead.
As many of these Air Miles programs trade straight across point
for point with no loss in their conversion with Rail Miles, consider
all of the techniques I have discussed on this page and how they
have been collected for pennies on the dollar. These same "pennies
on the dollar" points could now be used in Air Miles programs
(programs that might have charged much more for the same points).
It might prove useful to consider this kind of application if
you need to be somewhere in a hurry. While I may personally believe
that you would get the biggest bang for the buck going by Rail
on these points, it is of worthy consideration to what the value
the Airline Carrier would otherwise charge at the time you might
redeem them. Before you Leap into their program however,
look carefully into their own respective program because
they may have restrictions on how they can be used once they are
transferred into their program.